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Frequently Asked Questions
Will it fit my calf?
Adjustable hook-and-loop fits 12"–18" circumferences — 95% of adults. Measure at the thickest part, 5" below the knee. If one calf is larger, both sleeves adjust independently. Outside 12"–18" we swap your unit free within 60 days.
How is Purelyyou Calf Therapy different?
PurelyYou combines EMS stimulation, soothing heat and vibration massage in one wearable, targeting your calves directly instead of relying on just one form of relief
How long is each session? Can I sleep in it?
10 minutes per session, once a day. The unit auto-shuts off. Wear it just before bed, then take it off and lie down. The benefit comes from the muscle reactivation — not from prolonged contact
What is your refund policy?
We offer a 60 night money back guarantee. If you’ don't see results in 90 days, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@purelyyouu.com.
Our operating times are Monday to Friday, 9AM - 5PM CST. We aim to respond within 24 hours during weekdays.
Our Mission
At Purelyyou, our mission is to help you feel your best every day. We believe comfort in your body builds confidence in your life — and no form of everyday pain should hold you back, because when your body feels better, life feels easier, allowing you to move freely, stay active, and enjoy the moments that matter most.
